Support

Most vendor engagements end with a system you now have to operate alone. Ours can continue with us operating it for you, if that is what you need.

When this fits

• You have a critical system in production and no in-house team to babysit it — but it is also too important to let go silent.
• You operate a small but high-value infrastructure (web shop, internal services, customer-facing APIs) where every hour of downtime costs real money.
• You want predictable, retained access to senior operators for the systems we built, without keeping someone on your own payroll full-time.
• You are running on open-source infrastructure (BSD/Linux, custom firewalls, internal CAs, monitoring stacks) and need someone who actually knows that world.

What is included

• Monitoring and alerting. Health checks, latency tracking, drift detection, and pager-grade alerting for the systems we operate.
• Incident response. Defined response windows. Real engineers on the other end of the page, not a first-line filter.
• Hardening updates. OS patches, dependency reviews, security-relevant configuration changes, applied carefully and with rollback paths.
• Certificate rotation. Especially for systems using the Sovereign Certificate Authority — automated, but monitored and audited.
• Quarterly review. Written status: what changed, what happened, what is upcoming, what we recommend you fund next.

How retainers work

• Tiered retainers. A monthly retainer with a defined response window, a defined scope of routine work, and a defined hourly rate for anything beyond that.
• Call-off model. Alternatively, no monthly fee, just a pre-negotiated hourly rate and SLA when you need us. Lower baseline, slower response.
• Hybrid. Most clients sit somewhere in between — a small monthly retainer for routine work and monitoring, plus call-off for incidents.

What sets this apart

• Operators, not service desks. When you call, you get an engineer who has read and probably written part of the code involved.
• No vendor games. No upsells, no “premium support” tiers, no artificial scarcity. The pricing reflects the work.
• You can leave any time. Every system we operate, you can continue operating without us. That is, again, the point.

Reach out and we will sketch a retainer that matches your risk profile.